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How to diagnose and fix Wi-Fi network problems using a Windows 10 PC | TechRepublic - Troubleshooting network problems in Windows
In Device Manager, select Network adapters , right-click your adapter, and then select Properties. Select the Driver tab, and then select Update Driver.
Open your web browser and type the IP address for your wireless router. This setting is often on a Wireless Settings page. Select the Start button. Start typing cmd and right-click Command Prompt in the list. Select Run as Administrator , and then select Yes. Write down the address that appears next to Physical Address for your wireless network adapter.
Sign in with your user name and password, then look for a setting that says MAC Address Filter or something similar. Look in the Wireless Network section. If Wi-Fi is on, the button should say Turn wireless off. In the search box, type wireless and then select Manage wireless networks. Select Add , and then select Manually create a network profile. If you want Windows to automatically connect when the network is in range, select the Start this connection automatically check box.
Select the Connect even if the network is not broadcasting check box, select Next , and then select Close. Open the Network troubleshooter by right-clicking the network icon in the notification area and then selecting Troubleshoot problems. Type cmd in the search box, right-click cmd in the list, select Run as administrator , and then select Yes.
Open the Network Adapter troubleshooter by selecting the Start button and then selecting Control Panel. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Type cmd in the search box and right-click cmd in the list.
Select Run as administrator , and then select Yes. Windows 11 Windows 10 Windows 8. Things to try first Try these things first to help you fix or narrow down the connection problem. To run the Network troubleshooter Select the Start button, then type settings. Follow the steps in the troubleshooter and see if that fixes the problem. The results should be something like this: Reply from At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem: Type netsh winsock reset and select Enter.
Check if your network adapter is compatible with the latest Windows Update If you lost your network connection immediately after upgrading to or updating Windows 11, it's possible that the current driver for your network adapter was designed for a previous version of Windows.
To check, try temporarily uninstalling the recent Windows Update: Select the Start button, then enter settings. Select the most recent update, then select Uninstall. If uninstalling the most recent update restores your network connection, check to see if an updated driver is available: Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results. Use network reset Using network reset should be the last step you try.
Wait for your PC to restart, and see if that fixes the problem. Check your Wi-Fi settings Wi-Fi adapter manufacturers might have different advanced settings you can change based on your network environment or connection preferences. To find the wireless mode setting In Device Manager, select Network adapters , and then double-click the network adapter name. Wi-Fi profile settings Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network.
To forget a network Select the Start button, then enter settings. Select the network you want to forget, then select Forget. Related topics Setting up a wireless network How to find your wireless network password Analyze the wireless network report Wi-Fi tools and apps Make a Wi-Fi network public or private in Windows.
Follow the steps in the troubleshooter, and see if that fixes the problem. Unplug the power cable for the router from the power source.
On your PC, try to connect again. Check if your network adapter is compatible with the latest Windows Update If you lost your network connection immediately after upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows. If uninstalling the most recent update restores your network connection, check to see if an updated driver is available: In the search box on the taskbar, type Device Manager , and then select Device Manager from the list of results.
Check for additional symptoms for the "No internet connection" icon There may be additional troubleshooting steps you can try, depending on which symptoms you're having.
Related topics Setting up a wireless network How to find your wireless network password Analyze the wireless network report Wi-Fi tools and apps Make a Wi-Fi network public or private in Windows Make sure Wi-Fi is turned on.
Turn on Wi-Fi. Turn off Airplane mode. Move closer to the router or access point if you can. Type the network name and select Next. Type the password and select Next. Follow any additional instructions to get connected. To connect to the network, follow these steps: Open Connect to a Network by selecting the network icon in the notification area.
Run network commands after using the Network Troubleshooter. Release the IP address. Renew the IP address. Flush and reset the DNS client resolver cache. Here's how to run networking commands in a command prompt: Select the Start button, start typing cmd , right-click Command Prompt in the list, select Run as Administrator , and then select Yes.
At the command prompt, run the following commands in the listed order and then check to see if that fixes your connection problem: Type netsh winsock reset and press Enter. Type netsh int ip reset and press Enter. The steps you take to restart your modem and router can vary, but here are the general steps: Unplug the power cable for the router from the power source.
Select Search automatically for updated driver software. Connect your PC to your router using an Ethernet cable. To add the MAC address to the access list on your router: Open your web browser and type the IP address for your wireless router.
On your PC, try to connect to the Wi-Fi network again. Type the network information. Here's how to run networking commands in a command prompt: Select the Start button.
Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Windows 11 Support Center. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data?
Need Windows 11 help? Use the steps in this document to troubleshoot wired home network issues in Windows Test the network connection after performing each step.
If the problem is not fixed, continue to the next step. Step 1: Completing the network connection checklist Use the following checklist to solve many problems with home networks in Windows Check all of the network cables and wires. A loose or disconnected cable or wire prevents a network connection and Internet access.
Check the following connections:. Network cable from the modem to the network hub or router. Check the lights on the network hub.
The lights can often show the location of a connection problem. If you are trying to connect to another computer on the network, make sure that computer is turned on. Check the firewall settings on all the computers on the network. The firewall settings may be preventing network access. If you do not experience further problems with the network, you are done. If you are still experiencing problems with the network, check the network status.
Step 2: Checking the network status in the Network and Sharing Center Use the following steps to open the Network and Sharing Center to check the network status in Windows Type view network status in the search box on the taskbar, then select View network status and tasks from the search results.
Check the View your active networks section at the top of the page. If the computer is not connected to a network, a You are currently not connected to any networks message displays. If you are not connected to a network, perform the steps in the network connection checklist to check the cables and hardware. If still not connected to a network, click Set up a new connection or network , then click Connect to the Internet.
Good home Wi-Fi is a necessity for the modern professional. Luckily, some of the most common Wi-Fi problems are easily fixed. There are a lot of third-party options to choose from, but when it comes to doing something as sensitive as scanning all of the devices on a network and compiling data about the machine the app is running on you want a trusted program. WiFi Analyzer is free with premium options available, but all of the essential tools you need to diagnose common Wi-Fi problems are included with the free version.
All of the data presented on this screen is displayed in real time. The circle with a percentage in it reflects whether or not your connection can be improved, and is a visual representation of the quality of your connection. RSSI is a reading of signal strength measured in dBm, and scales from 0, being the best, to , which is the worst.
The number on the bar should move toward 0. Wi-Fi channels are small slices of the overall Wi-Fi frequency band that routers can broadcast and computers can tune in to. Routers can simultaneously operate on the same channel, but the more routers on a single channel the more noise is generated, which can degrade signal strength and make internet connectivity spotty and unreliable. The Analyze screen is an excellent way to visualize which channels are crowded in your area, and it also recommends which channel to switch to, shown on the bottom of the screen.
In Figure C , you can see that my current connection is the strongest on Channel 1, but also that Channel 1 is quite congested, as are channels 6 and 8. If you click on the 5GHz button on the bottom of the screen the view will switch over to nearby 5GHz signals Figure D , but will only give a channel recommendation if you switch to a 5G connection.
First, and easiest, is all dependent on the type of Wi-Fi router you have.
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